Refund policy

Last Updated: 31/03/2025
Effective Date: 31/03/2025

1. Introduction

This Refund Policy applies to users of the parasuite360 software platform (“parasuite360,” “Platform,” “we,” “us,” or “our”) who have purchased paid subscription plans or add-on services. This policy is part of our overall Terms of Service and outlines the conditions and procedures for refunds.

2. Scope of this Policy

This Refund Policy applies to:

• Pro Subscription Plans: Paid subscription plans that offer enhanced features and functionalities beyond the Free Tier of the parasuite360 Platform.
• Add-on Services: Optional, additional features or services that users can purchase to enhance their use of the parasuite360 Platform.
• Free Tier: The free version of the parasuite360 Platform, which is offered without charge.

This policy does not apply to:

• Third-Party Services: Refunds for third-party services or products integrated with or linked from the parasuite360 Platform are subject to the refund policies of those third-party providers, not this Refund Policy.

3. Refund Policy for Free Tier

The Free Tier of the parasuite360 Platform is provided to users free of charge. Therefore, no refunds are applicable for the Free Tier. Users of the Free Tier are not charged any fees and are not eligible for any refunds under this policy.

4. Refund Policy for Pro Subscription Plans

• 7-Day Refund Window for First Purchase: For users who purchase a Pro Subscription Plan for the first time, we offer a seven (7) day refund window from the date of the initial purchase. If you are not satisfied with your Pro Subscription Plan within the first seven (7) days of your initial purchase, you may request a full refund of the subscription fees paid for the first month(depending on your billing cycle).
• No Refunds After 7-Day Window (for First Purchase): After the initial seven (7) day refund window for the first Pro Subscription Plan purchase has expired, no refunds will be issued for Pro Subscription Plan fees. This includes monthly or annual subscription fees, and renewals of subscriptions.
• No Refunds for Subsequent Purchases/Renewals: For any Pro Subscription Plan purchases made after the initial first purchase (e.g., upgrades, plan changes, renewals, or re-subscriptions after cancellation), no refunds will be issued. This policy applies regardless of the duration of usage or reasons for dissatisfaction after the initial 7-day window of the first purchase.

5. Refund Policy for Add-on Services

No refunds are available for any add-on services purchased for the parasuite360 Platform. All sales of add-on services are final. We encourage users to carefully review the features and descriptions of add-on services before making a purchase.

6. Refund Process

To request a refund for an eligible first-time Pro Subscription Plan purchase within the 7-day refund window, you must:

1. Submit a Refund Request in Writing: Send a written refund request to our customer support team at support@parasuite360.com within the seven (7) day refund window, clearly stating your request for a refund and the reason for your request.
2. Provide Account Information: Include your parasuite360 account username or email address associated with the Pro Subscription Plan purchase in your refund request.
3. Reason for Refund (Optional but Helpful): While not mandatory for a refund within the 7-day window, providing a brief explanation of why you are requesting a refund can help us improve our services.

Upon receiving a valid refund request within the 7-day window for a first-time Pro Subscription Plan purchase, we will:

• Review Your Request: Verify that your request is within the 7-day refund window and applies to a first-time Pro Subscription Plan purchase.
• Process the Refund: If your request is approved, we will process a full refund of the Pro Subscription Plan fees paid for the initial period.
• Refund Method: Refunds will be issued to the original payment method used for the purchase, if possible. If the original payment method is no longer available, we will work with you to find an alternative refund method.
• Refund Processing Time: Please allow 7-14 business days for the refund to be processed and reflected in your account, depending on your payment provider and banking institution.

7. Exclusions from Refund Policy

Refunds are not available under the following circumstances:

• For Free Tier Users: As stated in Section 3, no refunds are available for the Free Tier.
• After 7-Day Window for First Pro Plan Purchase: Refund requests for first-time Pro Subscription Plan purchases submitted after the seven (7) day refund window will not be honored.
• For Subsequent Pro Plan Purchases/Renewals: No refunds are available for any Pro Subscription Plan purchases or renewals after the initial first purchase, regardless of usage or dissatisfaction.
• For Add-on Services: No refunds are available for any add-on services.
• Violation of Terms of Service: If your account is suspended or terminated due to a violation of our Terms of Service [Link to your Terms of Service], you will not be eligible for any refunds.
• Circumvention of Refund Policy: Attempts to circumvent this Refund Policy (e.g., creating multiple accounts to repeatedly claim first-purchase refunds) will result in denial of refund requests and potential account termination.
• Force Majeure Events: Refunds will not be issued for service interruptions or inability to use the Platform due to events beyond our reasonable control (force majeure events), as outlined in our Terms of Service.

8. Modifications to this Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes to this Refund Policy will be posted on our website parasuite360.com and will be effective as of the “Last Updated” date indicated at the top of this policy. We encourage you to review this Refund Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact our customer support team at:

support@parasuite360.com